Refund Policy
Let’s face it, returns can be a bit of a nuisance. You’ve ordered something, and now you’ve got to send it back. But don’t panic, here at Zuri Pets, we’ve worked hard to ensure this process is as seamless as possible
GENERAL POLICY
Based on the nature of our business, all sales are final. We do not accept returns or provide refunds for any reason other than receiving a wrong or defective item.
Your item is not defective but still something’s not right? No problem. Let us know and we’ll sort it out.
RECEIVED A FAULTY ITEM?
We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.
Please send our customer support team at sales@zuripets.com with:
Your order number (e.g #1234)
Item(s) name
Description of the issue
Clear photos or videos that show:
The fault as clearly as possible
Full-length photo of the item(s)
All claims for orders arriving with damaged or wrong items must be made within 3 days of the delivery date.
Once we receive your request, we will assess the situation and provide you with further instructions.
We reserve the right to refuse a request if the pictures/videos are not in accordance with our instructions or if we determine that the item has been used or intentionally damaged
What happens if my request is accepted?
Upon approval of your request, we can process a refund to your original payment method, or offer you a replacement. We’ll let you choose what suits you best!
In case of a refund, please note that the processing time may vary depending on your payment provider.
If you have any questions or need further assistance, please contact our customer support team at sales@zuripets.com